Please read the following carefully as it explains your rights as a customer. We comply with the Distance Selling Regulations and by placing an order with us you agree to the following terms and conditions.
The business The Quirky Celts is owned by Fiona and Andrea Wright.
Our contact details are:-
Telephone 07534 278 042
Our mailing address is9 Kings Road,
We will respond promptly to any queries you may have.
All prices are in pounds sterling. Prices do not include postage and packaging which will be added at the checkout.
DELIVERY AND POSTAGE COSTS
Postage and Packing charges are automatically added to your shopping cart. At present our charges only apply to delivery to the UK – please enquire for delivery outside this area.
We send our orders by Royal Mail or the MyHermes courier service depending upon the size or weight of the parcel.
Our prices are
Below £25.00 – £2.95
£25.00 and over – FREE
RETURNS AND CANCELLATIONS
We ensure that you will be totally satisfied with your order. However, if you receive an incorrect item, or if anything is missing, please contact us within 7 working days and we will do all we can to remedy the situation.
Upon receipt, if you change your mind about anything which you have ordered, please let us know, by email or in writing, within 7 days of receipt of the order (if by post please obtain a free ‘Certificate of Posting’). You have 14 days, from receipt of delivery, to return any unwanted items. To comply with The Distance Selling Regulations you have a statutory duty to take reasonable care of the items. They must be returned to us with their original packaging in order to receive a refund. We recommend that you obtain proof of posting or send it by special delivery to ensure that we receive the returned goods. When we receive the returns we will refund the price of the items (including postage) to your account. The purchaser is, however, responsible for the cost of returning the unwanted item or items.
We guarantee that we will pack your order as securely as possible, but please check it as soon as it arrives and if there are any damages please let us know immediately by email or by post. Do not return damaged goods without contacting us first. We may ask you to send them back so that we can make a claim against Royal Mail. If possible a replacement will be supplied, or, if you prefer, a refund. We will discuss which option you prefer when you contact us. All postage costs incurred will be refunded.
If you decide to cancel your order, please let us know as quickly as possible, by email. If you cancel before your order has been dispatched, your payment including postage will be refunded via the same payment method as originally used.
If you cancel after your order has been dispatched you have 7 working days from receipt of the goods to return them to us. As above, we will refund your payment plus original postage. However, you will be responsible for the return postage and because of this we recommend some form of proof that the goods have been sent back to us.
NON-ARRIVAL OF GOODS
Please leave 7 working days from the date of your order, before notifying us. Unfortunately Royal Mail requires 15 working days before they will investigate any claims. We send all orders by a ‘signed for’ service in order to protect the customer in the case of non-delivery. As soon as the query is resolved we can either refund the cost or send a replacement.