We hope that you will always be happy with any order you make from us at The Quirky Celts. However, if you ever have any queries, we have gathered together all the information you need on this page.
We aim to make this as clear as possible and follow the guidelines laid out in the Consumer Contracts Regulations.
CONTACTING US
If you ever need to contact us, you have several different options.
The “Contact Us” form on the website.
Email:- info@thequirkycelts.co.uk
Telephone:- 07534 278 042
Our postal address is:-
9 Kings Road,Old Colwyn,
Colwyn Bay,
LL29 9AD
You can also message us on our Facebook Page:-
PRICING
All prices are in pounds sterling. Prices do not include postage and packaging which will be added at the checkout.
DELIVERY AND POSTAGE COSTS
Postage and Packing charges are automatically added to your shopping cart. At present our charges only apply to delivery to the UK – please enquire for delivery outside this area.
We send our orders by the MyHermes courier service or Royal Mail, depending upon the size or weight of the parcel. Wherever possible, we use a tracked service to make it easier for you to check on the progress of your order.
Our postal prices are:-
Below £25.00 – £2.95
£25.00 and over – FREE
RETURNS AND CANCELLATIONS
Although we do all we can to ensure that your experience of purchasing from us is a happy one, there may be occasions where things don’t go to plan. The following information will clarify your position as a consumer.
RETURNS
There are several reasons why you may need this information – don’t hesitate to contact us if you require any further help. The information below will help you.
CANCELLING AN ORDER
If you change your mind about your order before it is sent off, just contact us immediately and we will cancel your order, and refund your total payment straight away.
If you change your mind after it has been sent off, you have 14 days to let us know that you would like to return the item or items. Once you have notified us, you have a further 14 days to send it back to us.
The item or items have to be returned to us in the original packaging and in their original condition, in order to qualify for a refund. When we receive the returned items, we will issue a refund of the cost of the item plus any postage you paid. You will be responsible for the cost of sending the item back to us and we ask that you send it with a proof of posting, preferably by a tracked service. This will provide proof that you have returned the goods. We request that you let us know when you have sent your item back, plus any tracking information so that we know when to expect it’s arrival.
DAMAGES
We pride ourselves that your order will be packed securely. Please check it as soon as it arrives and if there are any damages, let us know immediately via one of the contact details above.
Do not return damaged goods without contacting us first – we request that you supply a picture of the damage as this will help us to decide on the most appropriate action. We may ask you to send them back so that we can make a claim against either the courier or Royal Mail. When you contact us, we can discuss whether you would like a replacement (if possible), an alternative item or a complete refund. All postage costs incurred will be refunded, and this will be discussed when you contact us
NON-ARRIVAL OF GOODS
We send the majority of our orders with tracking and this will be sent to you from the courier. We will also send a confirmation email when we have dropped your order off at the courier or Post Office. We keep an eye on where your parcel is, but if you are at all concerned that there is a delay, please get in touch.
Your customer experience is very important to us and we would like to think that we are very friendly and approachable. Feel free to contact us, whatever your query.