RETURNS AND CANCELLATIONS
Although we do all we can to ensure that your experience of purchasing from us is a happy one, there may be occasions where things don’t go to plan. The following information will clarify your position as a consumer.
RETURNS
There are several reasons why you may need this information – don’t hesitate to contact us if you require any further help. The information below will help you.
CANCELLING AN ORDER
If you change your mind about your order before it is sent off, just contact us immediately and we will cancel your order, and refund your total payment straight away.
If you change your mind after it has been sent off, you have 14 days to let us know that you would like to return the item or items. Once you have notified us, you have a further 14 days to send it back to us.
The item or items have to be returned to us in the original packaging and in their original condition, in order to qualify for a refund. When we receive the returned items, we will issue a refund of the cost of the item plus any postage you paid. You will be responsible for the cost of sending the item back to us and we ask that you send it with a proof of posting, preferably by a tracked service. This will provide proof that you have returned the goods. We request that you let us know when you have sent your item back, plus any tracking information so that we know when to expect it’s arrival.
DAMAGES
We pride ourselves that your order will be packed securely. Please check it as soon as it arrives and if there are any damages, let us know immediately via one of the contact details above.
Do not return damaged goods without contacting us first – we request that you supply a picture of the damage as this will help us to decide on the most appropriate action. We may ask you to send them back so that we can make a claim against either the courier or Royal Mail. When you contact us, we can discuss whether you would like a replacement (if possible), an alternative item or a complete refund. All postage costs incurred will be refunded, and this will be discussed when you contact us